What Is Considered a Water Well Emergency and What Steps to Take

When your well system fails, you need to know what counts as an emergency and what to do next. Here’s how to recognize serious well issues and the immediate steps to protect your water supply in Western North Carolina.


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What Counts as a Water Well Emergency

Not every water issue is an emergency—but when your home or business loses access to safe running water, time matters. Common well emergencies include:

No Water at All – Sudden loss of water pressure or complete loss of flow often signals pump failure, a tripped breaker, or a dry well.

Low or Intermittent Water Pressure – Indicates electrical issues, a failing pump, or a pressure tank malfunction.

Contaminated or Discolored Water – Brown, cloudy, or foul-smelling water can mean sediment intrusion, bacterial contamination, or a broken well seal.

System Won’t Shut Off – A constantly running pump can overheat or burn out quickly.

Electrical Burning Smell or Sparking – Electrical faults near the well head or pressure switch are fire hazards and require immediate attention.

Flooding Around the Wellhead – After heavy rain or storm damage, water intrusion can contaminate your system.


If any of these occur, treat the situation as a 24/7 emergency and avoid using your well water until inspected.


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Steps to Take During a Well Emergency

1. Shut Off the Power
Turn off the circuit breaker for your well pump. This prevents further damage or electrical risk while troubleshooting.


2. Check Simple Fixes
Sometimes a tripped breaker or pressure switch reset can restore power. If water pressure drops but electricity is fine, you may have a mechanical or pressure issue.


3. Avoid DIY Repairs
Well and pump systems are high-voltage, high-pressure setups. Attempting to repair or replace components without proper tools or training can be dangerous.


4. Call a Licensed Well Contractor Immediately
Contact Case Water Systems at 828-222-4160 for 24/7 emergency response. Our team diagnoses electrical, mechanical, and water quality issues safely and efficiently.


5. Don’t Drink or Use the Water
If there’s discoloration, odor, or recent flooding, avoid drinking or bathing until your system is tested and disinfected.


6. Document and Monitor
Note symptoms—such as water loss times, pressure changes, or odors. This helps technicians identify root causes faster.




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How Case Water Systems Handles Emergencies

When you call Case Water Systems, you’ll reach a real technician—never a call center.
Our licensed experts arrive with the equipment and experience to:

Diagnose well pump, pressure tank, or electrical failures

Test and treat contaminated water

Replace faulty parts on-site when possible

Get your system back online safely—day or night


Serving Asheville, Waynesville, Franklin, Sylva, Marion, Highlands, and all of Western North Carolina, we’re your local team for fast, reliable well emergency service.


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Call Anytime

Case Water Systems
📞 828-222-4160 | 💧 24/7 Emergency Well Service
39 Hice Hill Rd, Candler, NC

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